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refer to the attached document.
(Christopher)Nearly any modern business can benefit from an online presence, the question largely comes down to scope and goals. Many large firms have dedicated IT teams and multiple online platforms ranging from in house systems to websites and online store fronts. However, for a non-IT type of business such as a chain of barbecue restaurants the scale will likely be much smaller but the positive impact no less potent.
For starters, a website is a relatively low cost and simple solution to increasing advertising effectiveness, customer satisfaction, and general information transmission. Unless the restaurant wants to shift focus to being more delivery orientated than most aspects of the process should be outsourced and/or kept to an extremely small, designated IT team.
Additionally, since goals are relatively static and simple, I would recommend going with a standard SDLC oriented methodology. Such a system has clear sequential phases and concrete metrics that non-technical management can effectively oversee. The limited staff (likely one person) can design and propose solutions and leave testing and development to be outsourced staff. Outsourced hardware and third-party software are likely to also be the most efficient. For example, cloud computing can be used to sidestep the massive initial cost of a server system and can be cheaply scaled to match business growth. Since restaurants generally aren’t an ideal environment for servers this also sidesteps that issue.
Through a combination of third party software and a minimum staff in house systems such as PoS and hardware maintenance should be effectively handled.
In terms of m-commerce, unless a shift towards a delivery focused model is desired, I believe it should be a side project at most. In terms of managing and increasing deliveries the convenience of the mobile platform can be a great boon. However, there are many potential negative consequences with mobile payment methods among many demographics, potentially causing anxiety among the customer base (S Verkijika, 2022) and since it offers little benefit to a sit down restaurant it should not be a priority

Development tools

For website design a third party service is likely more cost effective and appropriate than developing something from the ground up. Since this is a non-delivery focused restaurant largely static web pages should be sufficient.


Limited to a small number of workstations and Point of Sale equipment. Most hardware should be outsourced and/or cloud based.

In-house or outsource

Outsource as much as possible , a large IT team will likely result in paying people to do nothing at this scale.


Possible long term goal if a shift towards delivery is required. Since it is not an immediate need it can be a long term side project for the limited in house IT staff.

Merchant software

Third party software will likely be sufficient as a generally a restaurant would have nothing to gain by designing its own software.


Largely the same as above

Web servers

Outsourced to the cloud. this allows the restaurant to save on space, hardware investment, and is cheaply scalable.

Website performance improvement

Should remain largely static. Things such as menu changes or announcements can be handled by limited in house IT staff.

Verkijika, S. F. (2020). An affective response model for understanding the acceptance of mobile payment systems. Electronic Commerce Research and Applications, 39, 100905.

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